Latest News, Tips & Advice + FAQ’s
To reduce the safety risks commonly associated with hearing loss, it’s important to stay in contact with friends and family in case you need assistance. Recognised as an industry leader by Connect Hearing in an article on common dangers associated with hearing loss,...read more
Medical Alert Buttons Save Lives Recent studies have shown that if you receive medical assistance within 1 hour following an emergency situation, there is a 90% chance that you will keep your independence. This is called the “Golden Hour.” When wearing/carrying a...read more
Personal Alarm System Many elderly people who live at home alone, or who are by themselves for extended periods, choose to have a personal alarm system so that they can request assistance should they require it. These devices, once known as...read more
Medical Alert System In an emergency situation the most important factor is being able to get assistance as fast as possible, with a medical alert system from the friendly team at Mobile Alert you won't have to worry as help is always within reach 24 hours a day, 365...read more
Frequently Asked Questions
What Is A Mobile Alert?
A Personal Emergency Response System (PERS) capable of providing 2-way communication over the cell phone network. All Mobile Alerts are capable of providing their GPS location to emergency contacts, people chosen by and known to the user of the device.
How Do They Work?
The device uses a SIM card, just like a mobile phone, but they will only call and text selected numbers of the user’s choice.
How will the NBN effect the Mobile Alert?
It won’t. The NBN only effects in-home devices that link with a landline. The Mobile Alert has nothing to do with linking to a base station, landline phone, or the NBN.
What's the difference between a Mobile Alert and a mobile phone?
A Mobile Alert is smaller, lighter and simpler to use. A mobile phone can call anyone and they are designed for frequent use, whereas all Mobile-Alerts have a prominent SOS button to call only pre-programmed emergency contacts (i.e., family, friends, neighbours). Some Mobile Alert models can be programmed to receive a call from anyone, or only certain people designated by the user.
Am I able to speak to my emergency contacts using the Mobile Alert?
Yes; they can hear you and you can hear them in a 2-way conversation.
What makes the Mobile Alert different from other alert pendants?
Most traditional alert pendants have a range of 20-50 metres. They were designed to work primarily within the home. On the other hand, all Mobile-Alert models work wherever they can pick up a cell signal, just like a mobile phone.
What happens when the SOS button is pressed?
A text is sent to the mobile phone of each of the emergency contacts letting them know that the user has pressed the SOS button. In addition to the texts, calls will be made sequentially to each of the emergency contacts. If the call is not answered, then the next emergency contact is given the opportunity to answer.
What are the ongoing costs?
None from Mobile Alert since there are no monitoring fees. However your phone service provider costs would vary between zero (if you’ve chosen Amaysim) and the cost of the prepayment of your chosen SIM card.
What is 2G, 3G and 4G about?
The “G” refers to generation so 2G is the second generation cell network.
The 2G network will soon go the way of vinyl records and video cassettes. Telstra was the first to discontinue providing 2G service in December of 2016. Optus is pulling the plug in April of 2017. Vodafone will discontinue their 2G service on 30 September 2017.
The 3G network has the most extensive infrastructure throughout Australia. Those in sparsely populated areas should have a 3G Mobile Alert.
No Mobile Alert is set up to work on the 4G network, which is primarily for high-speed data.
Will the Mobile Alert call landline numbers as well as mobile?
Can Mobile Alerts be programmed to call 000?
Yes, however we recommend mobile phone numbers be the first choice options. We do not recommend using 000 except as a last resort.
Which model offers the loudest volume?
Which units offer fall protection?
The FD offers a basic fall detector while the HD model is much more refined meaning less accidental activations would be generated from the HD. Both have adjustable sensitivity settings.
How does the Mobile Alert know that I have fallen?
Specific sudden movements or an abrupt knock combined with angle changes may trigger the fall detector. If the device senses what may have been a fall, then a Fall Alert text and/or call will go out to the emergency contacts. Be aware that fall detection technology is not foolproof. It’s always better to press the emergency button if you are capable of such rather than relying on the unit to do it for you automatically.
What if the fall detection is activated by accident?
Fall Detection technology is still developing. The unit may beep and/or vibrate when simply placing it down onto a table. If you feel the vibration or hear the beeping and you didn’t mean it to, give the SOS button a short press. That will abort the emergency texts being sent to the contacts.
If you prefer, the fall detector can always be switched off or on.
Can I set up the Mobile Alert?
We include SIM card activation and custom programming in the cost of the unit so that you don’t have to set it up. If you are tech savvy and prefer to set up the unit yourself, we can assist you accordingly.
How often should the Mobile Alert be charged?
Best to charge the unit while sitting on your bedside table each night. While you may be able to go a couple days between charges, recharging the unit daily is a good habit to get into. Variables that may effect standby time include cell signal strength, programmed options, and of course, usage.
What is the warranty period?
Which 3G frequencies are used in Australia?
Telstra, Optus and Vodafone all use the 2100 MHz for their data band. For voice transmission, Telstra uses 850 MHz, Optus uses 900 MHz and Vodafone uses either 850 or 900 MHz.
If I want an emergency contact number changed, do I need to return the unit for reprogramming?
No. We can remotely make any changes you require. There is no charge for that service.
Are there government or private organisations that I can apply to for funding to assist with the purchase of a Mobile Alert?
Funding from particular groups is on a case by case basis. For example, the National Disability Insurance Agency may provide funding for an individual who meets specific criteria. Your family doctor may be able to provide information regarding the various organisations to contact.